Refund and Returns Policy

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Overview

Privacy Policy – Dhyeya IAS Online Book Store

Last Updated: [Date]

Dhyeya IAS (“Company”, “we”, “our”, “us”) operates the online book store accessible at Dhyeya IAS Website. We are committed to protecting your privacy and handling your personal information with transparency and care.

1. Information We Collect

We may collect the following information from you:

  • Personal Details: Name, email address, phone number, billing/shipping address.
  • Payment Details: Processed securely through third-party payment gateways. We do not store your card/banking information.
  • Order Details: Books purchased, order history, transaction details.
  • Device/Usage Data: IP address, browser type, pages visited, and browsing behavior.
  • Communication Data: Queries, feedback, and support messages.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders.
  • Communicate updates regarding your purchase.
  • Improve website experience and customer service.
  • Send promotional emails (only if you opt-in).
  • Ensure fraud prevention and website security.
  • Maintain records for legal and tax purposes.

3. Sharing Your Information

We may share your information with:

  • Logistics partners for book delivery.
  • Payment gateways for transaction processing.
  • Service providers (CRM, hosting, analytics) strictly to operate our services.

We never sell or rent your personal information.

4. Data Protection & Security

We implement industry-standard security measures to protect your data.
However, no method of electronic transmission can guarantee 100% security.

5. Cookies Policy

We use cookies to:

  • Improve website speed and performance.
  • Save your preferences.
  • Track analytics and improve content quality.

You may disable cookies via your browser settings.

6. Your Rights

You have the right to:

  • Access your personal data.
  • Request corrections or updates.
  • Request deletion (subject to legal requirements).
  • Opt-out of marketing communication.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:
📩 Email: [Your Email]
📞 Phone: [Your Phone Number]
🏢 Address: Dhyeya IAS, Lucknow / Delhi (or your location)

📙 Refund & Cancellation Policy – Dhyeya IAS Online Book Store

Last Updated: [Date]

At Dhyeya IAS Online Book Store, we are dedicated to delivering books safely and in good condition. Please read our Refund and Cancellation policy carefully.

1. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order, only if the product has not been shipped.
  • To request cancellation, contact us immediately with your Order ID.

2. Refund Eligibility

Refunds are only applicable under the following conditions:

✔ Damaged or Defective Product

If you receive a damaged, misprinted, or defective book, you must:

  • Inform us within 48 hours of delivery.
  • Share unboxing video + images of the damaged product.

✔ Wrong Book Delivered

If you receive an incorrect book, we will arrange a replacement or refund.

❌ No Refund For:

  • Wrong book ordered by customer.
  • Change of mind after product is shipped.
  • Minor transit wear/tear.
  • Digital products (PDFs, online content) once delivered.

3. Replacement Policy

We offer replacement under:

  • Wrong book delivered.
  • Tampered or damaged shipment.
  • Missing pages or printing issues.

Replacement will be provided only after verifying the issue.

4. Refund Method

  • Refund will be credited to the original payment method within 5–7 working days after approval.
  • For COD orders, refund will be sent via bank transfer/UPI.

5. Shipping Charges

  • Shipping charges are non-refundable unless the error is from our side.

6. Return Process

To initiate a return:

  1. Email us at [Your Email] with your Order ID.
  2. Attach photos/videos of the issue.
  3. Wait for confirmation and pickup instructions.

7. Contact for Refund/Cancellation

📩 Email: info@dhyeyaias.com

🏢 Address: A-12 aliganj lucknow 226024

If you want, I can also create:
✅ Terms & Conditions
✅ Shipping Policy
✅ Disclaimer (for UPSC/educational content)
Just tell me!

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